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POSTED 03/01/2021

Customer Service Representative

Location: Plymouth, MN
 
We are actively recruiting for a Customer Service Representative for a temp opportunity with a client in the Plymouth area.  A qualified candidate will have 3 -4 years of experience in an office setting.  
 
Customer Service Representative Job Duties:   
 
  1. Ensure and provide quality customer service to both internal and external customers. 
  2. Respond to customer inquiries in a timely, effective and professional manner.  Provide stock status, pricing, delivery and other information as requested via all input methods. 
  3. Expedite orders as needed through appropriate departments and monitor the status of those items regularly.
  4. Contact customers for purchase order clarification when necessary.  Inform of shipping and delivery changes, price changes etc.
  5. Follow up on pending customer inquiries in a timely, effective and professional manner.
  6. Receive customer purchase orders, change orders, sample requests, and cancellations.  Analyze and interpret requirements.  Prioritize and prepare orders for system entry.  
  7. Enter purchase orders and sample requests into computer as needed.  
  8. Process change orders, additions and cancellations to existing purchase orders as needed.
  9. Suggest substitute or alternate products when necessary. 
  10. Work closely with necessary departments to assist customers with delivery delays and changes.  
 
Customer Service Representative 1 Job Requirements:
 
  1. This job requires a high school diploma or its equivalent 
  2. 3-4 three years’ experience in an office setting.  
  3. Must have good verbal communication skills along with proficient phone and typing skills.  
  4.  Must have general computer skills, be detail-oriented and able to work effectively with people at all levels. 
 
 
Compensation for the Customer Service Representative :

$18.00- $19.00/hr depending on experience.
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